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Optima
Client Survey

 

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Client Feedback Survey - Help Us to Help You!

  Unsatisfactory Satisfactory Above Expected
1. Was making your appointment an easy and pleasant experience? 1 2 3 4 5 6
2. Were you able to make an appointment at a time that suited you? 1 2 3 4 5 6
3. Were you informed of costs before treatment? 1 2 3 4 5 6
4. Is the décor & setting of our waiting room pleasing & welcoming? 1 2 3 4 5 6
5. Was your Therapist on time for your appointment? 1 2 3 4 5 6
6. Was the linen clean and treatment area neat & presentable? 1 2 3 4 5 6
7. Was the temperature in the room comfortable? 1 2 3 4 5 6
8. Did the treatment meet your needs? 1 2 3 4 5 6
9. Were you happy with the level of privacy given during your visit? 1 2 3 4 5 6
10. Do you feel that you are treated respectfully by all staff? 1 2 3 4 5 6
11. Was our clinic easy to find? 1 2 3 4 5 6
12. Were you given clear directions on how to find our clinic? 1 2 3 4 5 6
13. Were our parking facilities adequate? 1 2 3 4 5 6


14. Did you know that we have stock (listed below) available at competitive prices to assist your recovery (as recommended by your therapist)?

  Yes No
Strapping Tape
Fixomul
Braces
Wheat Bags


15. Did you know that we also offer the following services?

  Yes No
Physiotherapy
Remedial Massage Therapy
Clinical Pilates
Sports Doctor
Aquatic Physiotherapy
Podiatry
Acupuncture/ Dry Needling
Nutrition Medicine/Naturopathy


  Yes No
16. Would you recommend Optima Sports Medicine to your family and friends?

16a. If No, why not?

       

17. Please feel free to comment about Optima Sports Medicine's Practice, Staff and any other part of our business:

18. Email:

      

Thank you for completing our Client Survey, your input is invaluable in maintaining our high standards of service in every aspect of your experience with us.
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